Refund Policy

Encrypticle products — live cohorts, PDF handbooks, and self-paced courses — are non-refundable by default. Everything is described in detail on its product page so you know exactly what you're getting before you pay: syllabus, instructor, format, duration, and price. Free previews are available for most cohorts. Please review those before purchasing.

That said, we're a small team and we care about doing the right thing. If something has genuinely gone wrong on our end, we'll make it right.

If any of the following apply, email us at contact@encrypticle.com within 7 days of purchase and we'll review your case individually:

• The course, PDF, or cohort was materially misrepresented compared to what was described on the product page.
• A technical issue on our platform is preventing you from accessing what you paid for, and we've been unable to fix it within a reasonable time (typically 72 hours).
• You purchased the wrong product by mistake and haven't yet accessed it — reach out within 48 hours of purchase.
• Duplicate charges or billing errors caused by our payment integration.

• You've watched a substantial portion of a cohort, self-paced course, or downloaded the PDF, and simply changed your mind.
• Live cohort sessions have already begun and you decide the pace or format isn't for you.
• More than 7 days have passed since your purchase.
• Personal circumstances that prevent you from completing the course. (In these cases we can often pause your access or move you to a later cohort — reach out and we'll discuss.)

Email contact@encrypticle.com with:

• Your order number (visible in your Orders page).
• The email address you used to purchase.
• A brief explanation of the issue.
• Any screenshots or context that help us understand what happened.

We aim to respond within 2 business days. If approved, refunds are issued to the original payment method via Razorpay and typically appear in your account within 5–10 business days.

We'd rather solve your problem than send your money back. Depending on the situation, we may offer:

• Access to a later cohort at no extra cost.
• Swap for a different product of equal or lesser value.
• Partial credit toward a future purchase.

These are usually a better outcome for both of us — let us know what would actually help.

Please reach out to us before initiating a chargeback with your bank or card issuer. Most issues can be resolved in a single email. Filing a chargeback without contacting us first may result in your Encrypticle account being suspended pending resolution.

We may update this policy from time to time. Material changes will be posted here with an updated "last updated" date. Purchases are governed by the policy in effect at the time of purchase.